Tech companies that primarily market to global or national audiences may be able to tap in to new traffic sources right in their own digital backyard. Local search was one of the top online marketing trends in 2010 and this year it’s even hotter. Here are a few reasons why it pays to get into the local search scene:

Free links. Most local business listings are free, easy to customize (hello, keywords!), and include a link from a popular domain with search authority. Links to your website from reputable sources also help your site rank higher for non-local searches. Google Places, Bing local business listings, Yelp, and City Search are good places to start developing online local listings.

More SERP real estate. In Google, most search queries now return global results mixed with local results. Focusing on building local business listings increases the likelihood that your company’s website will show up in the search results for both local and non-local searches. After investing in local SEO, one Google search could potentially display results for multiple pages on your website, your company’s Google Places page, and several of your local business listings. Throw in a targeted PPC campaign and there is a good chance that your company will dominate the results for your most important keywords.

Reviews and Deals, they’re not just for brick and mortars. Several local directory sites, such as Google Places and Yelp, allow companies to promote deals and special offers at no charge. Deals and coupons can easily be added to a business profile to promote free trials and demos, product and service discounts, training and webinars, and more. In addition, most local business listings also allow customers to leave reviews about your business. Online reviews are now just as important to global and product-centric companies as they are to local storefronts. With the launch of Google Hotpot, Google is placing an even heavier emphasis on online reviews, yet again blurring the lines between local search and social media. Think of reviews as a way to boost your company’s online reputation and showcase its stellar customer service.

In this mobile world, you never know where your customers will be when they search for you online. So don’t just think global or local. Go glocal!

It means that if you thought smartphones were going the way of the lava lamp — a loved, but short-lived accessory, it’s time to think again. Smartphones are here to stay and they are making a noticeable impact on web design & development, and thus, how you represent your brand online.

Today, wi-fi, tethering and increasingly ubiquitous high-speed mobile coverage make it possible for us to stay connected. Always. That means when Joe’s boss asks him to cut IT costs by 30% in Q2, you better believe he’s taking advantage of his 40-minute train ride to explore vendor websites, check-in with his twitter network and update his Facebook friends to let them know he’s under the gun — again — at the office.

So what does this all mean for marketers? At a minimum — and I do mean minimum — it means that Joe is expecting that your website is going to work on his Droid. So, how do you make sure it does?

Here are 3 simple tips to get going in mobile:

1.     Know your audience. What phones and platforms does your audience use most? Don’t forget to include tablets here — have you seen the feeds coming from CES 2011?!

2.     Test, test, test. Find out what phones and mobile browsers your potential customers are using and get them. Then test your site on them to determine what, if anything, needs to be fixed.

3.     Don’t beat yourself up. It’s ok if not all aspects of your site work in all mobile browsers. Like life, mobile is a journey, not a destination. Don’t be afraid to try things and don’t be afraid to ask for help!

2. Instant gratification. They dislike having to dig deep to find adequate information about technical specifications and system requirements. They want to know how things work!

3. Not enough proof. They want evidence that the technology works and that it’s better than what else is available. They like things like competitor charts with features and benefits. They also like white papers with hard data.

4. No demos. It annoys them to be required to fill out a form to request a demo and then be harassed by a sales person. They want to see a demo first and then decide if they want more information.

5. Too hard to see the benefits. Tell them straight up how the technology will make their life easier. Will it help them sleep better at night? Will it reduce their workload? They want to know what’s in it for them right upfront.

Emergence of new evangelists. Consumers value peer reviews, and social media provides a platform for this sort of communication. New experts are able to voice their opinions about products and services and let their prophecies be heard.

Newspapers are so yesterday. People no longer cut out deals and product news from the Sunday morning paper, they create “favorites” tabs on their internet browser. The internet is the new newspaper clipping. Consumers use these virtual clippings as ways to collect interesting and important information.

Hit the blogosphere. Blogs have become an important part of the average consumer’s everyday life. These portals of information feature the opinions of real people, and consumers feel like these peer-broadcasted opinions are genuine. With blogs, there is no hidden agenda, and this facilitates trusting relationships.

John Smith likes this. The notorious “Like” button on Facebook has certainly made its mark in the social media sphere and has enabled consumers to show their interest in certain products, services and ideas. This provides an outlet for peer-to-peer interaction and helps track trends.

But the logo exercise actually was easy compared to designing our new website. This required us to dig deep because we had just brought on a new Internet Marketing specialist to our team and needed our positioning to be more focused on this arena but we also didn’t want to lose the reputation we have built as an award-winning creative shop. Needless to say, we figured it out because, well, we always do. We have to.

Next, we needed to “act like a client” to Amanda, our new Internet Marketing specialist, so we could learn the ropes of what is involved in optimizing a site properly in order to sell the services and to do right by our website. Amanda had the patience of a saint (one of the reasons she’s a good match for us and our clients) and she took us through the process step by step. We reviewed our current analytics to understand them the best we could. We weren’t using Google Analytics at the time so they were kind of a mess. We poured over lists of keywords to identify the ones that best fit the strategic direction of our agency. We looked at our competitors’ keywords. We learned about site wide optimization, on page optimization, pay per click campaigns and how to use Google Analytics to guide our online and offline marketing efforts. We also learned about social media communications including Facebook, Linkedin, Twitter and blogging and how they fit in the marketing mix. It was a total immersion in web marketing because we used our new site as the learning tool.

Now, several months later, we get leads off our website on a weekly basis – much more than ever before. It’s a very satisfying feeling. Amanda and I work together regularly to “feed the machine”. This is really what it takes in today’s business environment. Your website has the power to be an incredible business-driving machine for your business but putting all of the pieces together requires dedicated people with the right skill sets and insight into the systems and processes for keeping things running.

So, if a marketing person that is in the trenches doing this stuff everyday tells you it’s not easy, it’s really not. If I were you, I’d outsource it to someone like us.

For decades, business owners and marketing professionals have had to rely on some pretty unreliable sources to determine the success of a marketing campaign. Guestimates, gut instincts, and the always reliable answers to “How did you hear about us?” were usually the best we could do. Today, with the accessibility and affordability of website analytics tools, those days are long gone.

At Pomerantz, we strongly believe that a website is the hub of all marketing strategy; it’s the being that supports your sales and marketing efforts. So if you have a website, it doesn’t matter what type of marketing campaign you are initiating– email, direct mail, social media, print, pay-per-click, banner advertising– everything and anything can and should be measured. Tracking campaigns using an analytics tool, such as Google Analytics, will give you insight into each marketing campaign’s impact on leads, revenue and ROI, as well as the ability to compare the results of different marketing activities to determine where you are getting the most bang for your buck. You will be able to determine which campaigns send the most qualified visitors to your website, assess campaign performance by product or region, discover if new visitors or returning visitors convert more often, and predict future outcomes.

Unless all you care about is website traffic, which hopefully is not the case, the catch is that you can’t track the effectiveness of your marketing strategies if you don’t use analytics goals. A goal, or conversion, is any action that you desire a visitor to your website to take, such as filling out a contact form or completing a transaction. You could have one goal or many goals, it’s up to you. Once you establish your goal(s) and set them up to be tracked in your analytics application, you can start tracking the conversions generated by your marketing efforts.

Here’s an example of how to integrate analytics and goal tracking with a marketing campaign:

Company A launches a marketing campaign consisting of direct mail and email marketing. All pieces drive recipients to a microsite specifically dedicated to the campaign which has the conversion point front and center on the home page of the microsite and on all interior pages on the site. Google Analytics works behind the scenes on this campaign to track visitor behavior and the data obtained allows Company A (or their marketing agency) to quickly determine the success of the campaign and gain insights to help finesse the strategy for future purposes.

The bottom line is– you should not run a marketing campaign without being able to understand and evaluate its success and learn from the results. Take the guesswork out of marketing and let data drive your strategies. Google Analytics is free so there is absolutely no reason not to!

Dear Marketing Coach,

I’m considering search engine optimization for my website, but I’m not sure if it’s something that is really worth spending money on. Can you tell me what kind of results should I expect and how long it will take before I see the effects of SEO?

When it comes to search engine optimization, exact results can vary greatly, which is why so many business owners have a hard time justifying the cost of SEO services amidst budget cuts and company lay offs. However, if your website hasn’t already been optimized then you should expect to see an improvement in the quality of traffic you receive (which can be measured by an increase in qualified leads or sales), an increase in traffic from search engines, or if you hired a skilled SEO professional you will hopefully get both. Although exact results may vary, SEO campaigns can be measured for success using an analytics tool so it is pretty easy to determine the return on your investment, which we all know is what matters most.

Keep in mind that there are a few things you can do to contribute to the success of your SEO efforts. First off, SEO should be seen as a long-term investment in your business and not as something you do once and then you don’t have to worry about it again. Even if your budget doesn’t support a full-blown SEO campaign, it is a good idea to come up with a 6-12 month SEO plan in order to achieve your goals. With SEO, best results are obtained by first optimizing your website and then focusing on off-page optimization, such as link building, and content creation, which should be done on an ongoing basis as part of your marketing efforts. It is also important that you set proper expectations because SEO results don’t happen overnight. Depending on the competition surrounding your target keywords, and how well your site was doing in the search engines before you started your SEO campaign, it can take more than 6 months before you see a significant increase in search engine rankings. But don’t despair, you should start to see some initial results within a month. But if you are really eager to get a boost in traffic, consider launching a pay-per-click campaign while you are waiting for your SEO efforts to kick in gear.

Do you have a question for the Marketing Coach? Go ahead, just ask! Email thecoach@pomagency.com or leave a comment to have all of your marketing questions answered.

How is a website optimized to make it “search engine-friendly”?

Search engine optimization (SEO) is the process of improving the volume or quality of traffic to a website from search engines. This process focuses on 3 main areas of optimization: On-Page, Site-Wide, and Off-Page. When a website is optimized to make it more “search engine-friendly”, the focus is strictly on the On-Page and Site-Wide optimization, meaning the SEO enhancements are made to the actual website. Other external factors also influence search engine traffic and rankings, which is when Off-Page optimization comes into play.

On-Page and Site-Wide optimization techniques ensure that your website is fully accessible to search engine robots so your web pages can be rapidly indexed and appropriately ranked. On-Page optimization concentrates on improving the “search engine-friendliness” of a specific web page whereas Site-Wide optimization addresses the more technical issues that affect the entire website. On-Page optimization includes writing keyword-rich page titles and meta tags for every web page, adding keywords to the content on the site, and weaving hyperlinks throughout the content to link to other internal web pages. Site-Wide optimization identifies and resolves issues with site maps, 404 error pages, page URLs, directory structure and file naming systems.

If your website doesn’t use proper On-Page or Site-Wide optimization tactics, then search engines probably won’t be able to find all of the content on your website. This can result in your site missing out on opportunities to show up in search engine results, which limits your site’s exposure to potential customers on the web.

Do you have a question for the Marketing Coach? Go ahead, just ask! Email thecoach@pomagency.com or leave a comment to have all of your marketing questions answered.

I know my company’s website needs some help, but I’m not sure what to do first. Our budget is tight right now so can you tell me a couple of things I can do to get started and what will give me the most bang for my buck?

When revamping a website, there are two areas of improvement that I like to focus on— traffic and conversions. A conversion is the desired action you want your website visitors to complete, such as filling out a contact form or an online purchase transaction. Typically, increasing volume while improving the quality of traffic and conversions will get you the most bang for your buck. But there are many tactics to achieve this goal so it’s no surprise that you’re left wondering where to start. To determine which tactics you should focus on first, take a step back and look at your website through the eyes of a potential customer. Now what do you see? Overall, is the site visually appealing? Can you tell right away what the purpose is of the website and what action to take if you are interested in the product or service offered? Is the site easy to navigate? Are there multiple conversion points that make it easy for you to contact the company or complete a transaction?

If you answered “No” to any of these questions then you’ve got yourself a lazy website! Whip it into shape with a fresh new conversion-focused design and save room in your budget for search engine optimization (SEO), which will improve the quality of the traffic you receive and boost your search engine rankings— you’ll start getting more website visitors and those visitors will convert to sales.

However, if you answered “Yes” to most of these questions then you are ready to focus on search engine marketing via a SEO, Pay Per Click (PPC), or Social Marketing campaign. SEO, PPC, and Social Marketing are all proven strategies for increasing website traffic and conversions. Which tactic you choose depends on your budget, goals, and target audience.

If you had a hard time answering the above questions, then contact Pomerantz for a free Website Evaluation and let us tell you what we think!

Do you have a question for the Marketing Coach? Go ahead, just ask! Email thecoach@pomagency.com or leave a comment to have all of your marketing questions answered.

1. Research the basics

You could spend countless hours reading articles about web design, web development, content management systems, internet marketing, search engine optimization, web analytics, and more, but the goal of your research should not be to become an expert in these disciplines. The idea is to form a basic understanding of the tools available to enhance your company’s web presence so you don’t feel overwhelmed when shopping around for service providers. A few quick searches can help you make sense of the difference between pay per click advertising and search engine optimization or weigh the pros and cons of using a content management system versus not using a CMS. But when it comes to understanding the techniques that are used to implement these tactics— it’s probably best to leave that to the professionals.

2. Research your competitors

Although any good web service provider includes competitive analysis when formulating an internet marketing strategy, it doesn’t hurt to go into the process already knowing what your competitors are up to. Start with your competitors’ websites and make note of what you like and what you don’t like. Look for certain design styles that catch your eye (in a good or bad way), try to find specific functions that appeal to you such as the navigation or portfolio gallery, notice the calls to action on the websites and how prospects are encouraged to contact the company or take a desired action, check to see if your competitors are utilizing a blog or promoting social media profiles (Facebook, Twitter, LinkedIn, etc) on their websites.

3. Shop around

If your company doesn’t have an agency of record that can help with a website redesign or internet marketing, do some comparison shopping before you pick your service provider. Not all web design firms, search engine companies, and internet marketing agencies are created equal. Many have a checklist of standard services that they will sell you, even if your company doesn’t need it, so beware of firms that don’t talk to you about your business and goals before offering prices and solutions. Don’t be afraid to ask for references, descriptions of the web work the agency has performed, and the results their clients have seen. Also, if an agency can’t explain their services or results in a way that you can understand… then keep looking!

Don’t worry, if you need help along the way just Ask The Marketing Coach! Or if you want to start shopping around now, contact Pomerantz for a free Website Evalution.